A manager with responsibility for revenue. A First Line Manager is an entry-level management position who undertakes the duty of working closely with the workers. 1st Line Support Cv Cover Letter Template Free Supportive It Support Technician Identify areas for improvement Implement change. . Efficiently resolve problems or concerns to the satisfaction of all involved parties. The General Manager Scenario Michael is the manager of a production facility. Example of First Line Manager Cover Letter. Managers at all levels may take this role. Informational roles involve the receiving and sending of informationwhether as a spokesperson a mentor a trainer or an administrator. First-Line Manager 022011 to Current Henkel Denver CO. First level managers are often called supervisors. Be proactive in approach to problem solving and decision making. They are to direct the non-managerial staff of their daily tasks and